Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Noting what you need first at the other end
If you are moving house, the order in which things come off the van at the destination is worth thinking about before anything is packed. Rather than deciding on the day, keep a simple list of which items you will need first — kettle, bedding, tools, documents — and which can wait until later. Note any item that helpers should be told about in advance, such as a wardrobe that comes apart or a fridge that must stand for a while after moving. Sharing this list with everyone involved means nobody has to guess on the day. You can also flag fragile pieces so they are clearly identified, and record which room each group of boxes is destined for.
Building packing time into your calendar
Packing almost always takes longer than expected, so arrange the calendar around it rather than the other way round. If the van is booked for a Saturday, decide when each stage happens: sorting, boxing, dismantling, and the final sweep of cupboards. Note the hire dates with a clear start and finish, and consider whether an extra day would let you pack in stages instead of one long session. It helps to record how many boxes you expect from each room, plus any bulky items, so the team can picture the load when you ask about a small van, Transit, Luton, dropside or crew van. Where access at either end is restricted, note the arrangements so you can pass them on when enquiring.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.