Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Book
The first decision worth making is measuring everything you plan to move before you ask for a quote. Take a tape to each bulky item, noting height, width and depth, and record whether anything can be dismantled, such as a bed frame or shelving unit, along with the tools that requires. Write down the number of boxes, bags and loose items so the full load is described rather than guessed at. If an appliance or sofa has an awkward shape, note its largest single dimension. Keep this list handy when you call, because the team can then advise which van category fits the job on paper. Questions worth raising include whether a Luton or dropside would suit your list, and whether anything on it changes the hire dates you originally had in mind.
Planning a Collection With a Seller
If your hire involves collecting something you have bought from a private seller or shop, agree the collection details in writing before the van is booked. Confirm the address, the earliest and latest times the seller accepts, and a phone number for the person handing over the item. Ask whether the item will be ready at the kerb or inside the property, and whether anyone there can assist on the day, since that may shape how long you allow. Note the seller's description of size and condition, and check it against your own measurements if possible. Then match the collection slot to your hire window, leaving room for delays. When requesting a quote, share the collection address, your own address, the item list and the dates, and ask any remaining questions about vehicle choice before committing.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.