Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
What to write down for boxed belongings
Begin with a written inventory of every box you intend to move. Number each one, note the room it came from, and jot down approximate dimensions so nothing is a surprise later. Flag the awkward items separately: a floor lamp, a rolled rug, a bicycle, a mirror. Record where each box is heading, whether that is a new address, a storage unit or a friend's garage, and add a contact name and number for the receiving end if someone will be there. Decide the hire dates once you know when keys or access fall. When you ask for a quote, send that list along with your access arrangements, and ask which vehicle group the team would suggest for the load.
Preparing a business delivery
If the hire is for a business delivery, the details worth recording are slightly different. Start with the recipient: full delivery address, a named contact, a phone number and any reference they will expect on arrival. Note the opening hours if the site has them, and whether an appointment has been agreed. List the goods going out, with quantities and package sizes, and note anything fragile or unusually long. Sketch the route as a simple sequence of stops if there are several, and allow dates that suit both your schedule and the recipient's. Questions to raise in your quote request include which van size the team would match to the consignment and whether the dates you have chosen are workable.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.