Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
If a customer has ordered goods for delivery, the details worth writing down begin with the consignment itself. Record each item's name, quantity and dimensions, together with any handling notes the recipient has given, such as a preferred delivery window or a gate code. Ask the recipient for a direct telephone number and the exact address, including any unit or entrance that differs from the invoice, and confirm who will sign for the goods on the day. This information lets the team consider whether a small van, Transit or Luton fits the job and whether a crew van is needed if a colleague travels too. When you request a quote, you can also ask about the hire dates, how long the vehicle can be kept, and whether any access details affect the vehicle group suggested, leaving the recipient to confirm site arrangements at their end.
Planning a Collection with a Seller
When furniture or equipment is being collected from a private seller, a few questions asked in advance can shape the whole booking. Confirm the dimensions of each piece, whether it comes apart, and whether the seller can hold it until your chosen date. Ask for the collection address, a mobile number and a name for whoever will hand the items over, since sellers are not always the person at the property. Note the hire window you would prefer, from a single morning to a full weekend, and whether a second person will accompany you, which may point towards a crew van rather than a standard Transit. If several sellers are involved, list each location and the items attached to it. Sharing these notes with the team when you ask about a small van, Luton or dropside keeps the request clear and highlights anything still to be settled with the sellers themselves.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.