Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection with the Seller
If you have bought a large item from a private seller or a shop, the first call to make is to them rather than the hire company. Agree a collection date and a time window, ask for the exact address, and confirm a phone number in case either of you is delayed. Request the item's measurements and note whether it comes apart, since this shapes how you describe the job. Find out whether the seller is offering help at their end or whether you are arranging everything yourself, and ask about parking or access at their property. Once these details are settled, pass them on with your hire dates when you request a van, so the team knows what needs collecting, from where, and on what schedule. Any questions about the seller's premises belong with the seller.
Writing a Room-by-Room Moving List
For a household move, start by listing everything room by room so nothing gets missed. Note the big pieces first, such as beds, wardrobes, sofas and appliances, with approximate dimensions for each, then count the boxes, bags and loose items you expect to pack. Decide whether some things will be sold, donated or left behind, and mark those clearly so your final list reflects what is actually travelling. Add a column for anything fragile or awkwardly shaped, and note which pieces could be dismantled before the van arrives. Choose your preferred moving date and a spare, and record who will be present at both addresses with contact numbers. Send this completed list and your access notes to the team with your enquiry so they can suggest an appropriate van.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.