Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection With a Seller
If you have bought furniture from a private seller or a shop, the first step is agreeing the collection details in writing before you enquire about a van. Note the agreed date and any time window, the seller's phone number and the exact address, including any postcode you have been given. Ask the seller whether the items are upstairs, in a garage or ready at the door, and record their answer. If the seller can only offer one specific day, make that clear when you request a quote so the team knows the hire dates are fixed. Where a friend is helping on the day, note their availability too. Keeping these details together means you can answer questions quickly and ask any of your own about the van options.
Recording Dimensions of Awkward Items
Before you call, spend a few minutes measuring the pieces that could cause difficulty. Write down the height, width and depth of each large item, including wardrobes, mattresses, display cabinets or garden furniture, and note anything that detaches, such as legs, doors or shelves. If an item is still packaged, measure the box rather than guessing at the contents. Keep a simple list with each item's name and dimensions so you can read it out during your enquiry. It is also worth noting any narrow doorways, tight stairwells or restricted access at either end, as the team may ask about this. With your measurements, dates and access notes prepared, you can raise questions about which van might suit and confirm arrangements in one conversation.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.