Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Household Move in Advance
How early should you start planning a household move? As soon as your dates are fixed is the short answer. Begin with a room-by-room inventory listing furniture, boxes and any awkward pieces, noting approximate dimensions for the largest items. Record the hire dates, the address you're moving from, the one you're moving to and a contact name and number for each end. If access at either property is restricted, write down what you know and ask the destination contact about parking, gates or lifts rather than assuming. A copy of the inventory can go with your quote request so the team can consider the load alongside the dates. Any question about van types or availability can be raised at the same time.
Planning a Collection with a Seller
Buying furniture second-hand? A few notes made before you travel can keep the collection straightforward. Ask the seller for the item's measurements, whether it comes apart and which floor it sits on, then record everything in one message thread. Confirm the pickup date and a time window, plus a phone number you can reach on the day. If someone needs to be present at the destination, note their name and contact details too. Check what the seller knows about access outside their property and pass anything uncertain to your enquiry rather than guessing. Finally, note how many people will help and any questions you still have, so the team can consider everything when confirming a van.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.