Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
What to write down about boxed items
Before anything is packed, get the details of your boxed belongings onto paper. Note how many boxes you expect, which rooms they come from, and roughly what each contains, so you can find things afterwards. Record the approximate size of the larger boxes, particularly any that are unusually tall or wide, and flag anything fragile by writing its contents on the list rather than relying on memory. If some boxes are destined for storage and others for the new address, mark which is which, since that affects the order of your day and the paperwork at each stop. Keep a separate note of valuables and documents you plan to carry yourself. When you request a quote, you can share the box count and sizes, ask which vehicle suits the volume described, and check whether anything on your list raises further questions from the team.
Bringing your helpers into the plan
A written note about your helpers keeps everyone pulling in the same direction. List each person, the hours they have offered, and whether they are coming to you or meeting at one of the addresses. Record who holds keys or access codes for each property, and who has agreed to take charge of children, pets or parking arrangements on the day. Ask everyone to confirm the evening before, and note the best number for each helper in case timings shift. If somebody can only spare part of the day, write that down so the busiest hours still have cover. You might also note who is providing refreshments or supplies. When you contact the team, it helps to mention how many people will be present, and you can ask whether your planned dates remain open and whether any access details you have described affect the vehicle options discussed.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.