Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Putting a household move in order
What should you sort out first when a whole house is changing address? Start by walking through each room and writing down what will travel in the van, grouping items by size and fragility. Note the number of boxes, the larger pieces of furniture and any appliances, recording approximate dimensions where you can. Compare the list against your hire dates and decide whether the move happens in one day or across several. Record the addresses at both ends, along with the access arrangements you already know, such as parking restrictions or gate codes. If anyone is helping you at either property, keep their names and numbers together. The finished list becomes the basis of your enquiry, and anything still unclear can be raised with the team.
Keeping a load inventory
A written inventory turns a busy hire into a calmer one. As you pack, number each box and note its contents and destination room, which makes handing items over far simpler if someone is receiving them at the far end. Record the dimensions of oversized pieces, such as wardrobes or sofas, and flag anything delicate so it stands out on the list. Keep a copy of the inventory on your phone as well as on paper, and note who has agreed to sign for items at the delivery address, including their contact details. If the job involves several stops, list them in the order you plan to visit. Questions about matching the inventory to a vehicle type can be discussed when you request a quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.