Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection with a Seller
If you have bought something from a private seller, the conversation you have before the hire can shape the whole trip. Start by agreeing a collection window rather than a single moment, since sellers often need flexibility around their own day. Ask for the full address, any gate codes or access notes, and a phone number that will actually be answered on the day. Measure the item where possible, including its height and depth, and note whether it comes apart, since those details feed directly into the discussion about van size. Confirm whether the seller will be present and whether anyone else needs to sign for handover. When you request a quote, pass on the access arrangements you have gathered, as the team will need them to match the job to a suitable van.
Recording What Goes Where
Before the van arrives, it pays to write an inventory of everything on the move, room by room or job by job. Note each item's approximate size, whether it is boxed, bagged or loose, and anything fragile that needs flagging. If the load combines a wardrobe, six boxes and a bicycle, list them separately rather than estimating a total, because a written breakdown makes the conversation about van choice far more concrete. Mark which items belong to which destination if the trip involves more than one drop-off, and add a contact name and number for each recipient. Photographing bulky pieces gives you a quick reference if dimensions slip your mind. These notes are yours to organise as you wish, and sharing the summary when you enquire helps the team identify the right vehicle for the dates you have chosen.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.