Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection with a Seller
If you have bought something from a private seller, start by agreeing a collection window in writing and noting the seller's phone number in case the timing changes. Ask them for the dimensions and approximate weight of the item, plus whether it comes apart into smaller pieces, and record whether any drawers, doors or shelves are removable. Find out whether the item is upstairs, in a garage or in a shed, and note whether the seller can help at your end or expects you to bring assistance. Photographs of the item and its location can be useful to keep alongside your notes. When you request a quote, pass on the item details and the collection address so the team can discuss which van suits the job.
Preparing a Business Delivery
For a commercial delivery, it helps to prepare a written list of what is going out: item names, quantities, dimensions and any reference numbers your customer will expect. Record the delivery address, a named contact there, and their direct phone number, since a general switchboard may not reach the person waiting for the goods. Note the agreed delivery window and any paperwork that must be signed on arrival, such as a proof-of-delivery slip or an invoice copy. If the customer has specified access details, such as a particular entrance or loading bay arrangement, write those down too. When you contact the team for a quote, share the load list and the delivery schedule so they can talk through the vehicle options and dates with you.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.
















