Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection With a Seller
If you have bought something from a private seller, the first detail worth settling is when they can hand it over. Confirm the collection day and a time window, then ask whether anyone will be there to help at their end and whether the item is already disconnected, emptied or wrapped. Write down the item's measurements, including any awkward projections such as legs, handles or a fixed frame, and note whether it comes apart. If the seller is holding it in a garage, upstairs room or outbuilding, record that too. Decide how you will confirm the collection once you have the van booked, and keep the seller's phone number handy. These details give you something clear to refer to when you ask for a quote and hire dates.
One Trip or Several: Weighing It Up
Where a job involves several loads, you might spend a moment deciding whether to plan them as one hire or spread them across separate bookings. If the items are in different places or needed on different days, note each address and its collection window, then consider whether they could realistically share one hire period. Record how many separate runs you expect and roughly what each one involves, whether that is a furniture collection, a storage run or a trade delivery. If you prefer to keep options open, ask about extending a hire if the day runs longer than planned. Whichever route you take, listing the loads and dates in one place makes it easier to explain the job when you contact the team.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.