Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing Time for Packing and Loading
What should you write down first? Start with your intended schedule for the day, noting when you plan to begin packing, when the van is due and when everything needs to be at its destination. If items are spread across more than one room or site, list each location and the sort of things held there so nothing is overlooked. Note any items that will need extra attention on the journey, such as boxed crockery or electronics, and record who will be meeting you at each end. Writing these points down lets you see whether your timings feel realistic or need adjusting, and it gives the team a clear picture of the job when you ask about dates and vehicle options.
Keeping a Load Inventory
How detailed should your list be? A written inventory of everything going into the van is worth preparing before you confirm the hire. Count the boxes, note furniture by type, and record anything awkward such as long shelves or rolled carpets, including rough measurements where you can. Mark which items belong to which room or recipient if the load is being shared, and set aside anything you plan to keep with you rather than load. If some belongings might be dropped from the list at the last minute, flag them separately so you can revise your enquiry quickly. An inventory also helps you answer questions about the load when discussing vehicle choices.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.