Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating Helpers for Hire Day
Who is helping you on the day of the hire? Getting this answered early makes the whole job simpler to organise. Write down each helper's name and phone number, the times they are available, and which address they should come to. If people are meeting you at different points, such as the collection address and the drop-off, note who goes where so nobody arrives at the wrong end. You may also want to record which helper brings any tools or equipment of their own, and who holds the keys to each property involved. If a helper drops out, having a spare name on the list gives you options. When you ask for a quote, mention how many people will be involved and raise any questions about timing.
Checking Entrances and Item Sizes
Before you confirm a van, it is worth measuring everything twice and writing the numbers down. List each item you plan to carry with its length, width and height, then measure the doorways, corridors, gates and lifts at both the collection and delivery addresses. Note any tight corners, narrow lanes or restricted parking at either end, since these details help the team suggest a suitable vehicle. If an item can be dismantled, record which parts come apart and their sizes when separated. Take photos of awkward pieces if that helps you describe them later. When you request a quote, include your measurements and access notes, and ask whether anything on your list needs clarifying before the team matches the job to a van.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.