Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing a collection with a seller
If you have bought something from a private seller, the first step is settling a time window that works for both of you before you confirm the van booking. Ask the seller for the collection address, any parking or access notes, and a phone number you can reach on the day. Record the item's dimensions and, where possible, whether it comes apart, as this information helps the team suggest a small van, Transit or another suitable option. Confirm whether the seller can help at each end or whether you are arranging everything yourself. Questions for your quote could include which vehicle groups are free on those dates and how the hire period would cover a delayed collection.
Listing boxed belongings for a move
A move built around boxes goes more smoothly when you write down what is going where. Count the boxes, note roughly how full each one is, and set aside anything unusually shaped or fragile so it can be described separately. If some boxes are heading to storage and others to a new address, mark each group clearly and record the delivery order you have in mind. Measurements for the largest boxes, along with any furniture that will travel with them, give the team something concrete to work from when matching the job to a van. You might also ask how the hire dates could be adjusted if packing takes longer than expected.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.