Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing down everything you plan to carry
Start with a written inventory of every item going on the van. List each piece separately rather than grouping things, noting quantities, and add a short description where a name alone is unclear, such as two rolled rugs or a dismantled bed frame. If some belongings are still undecided, mark them as possible so the list reflects genuine uncertainty. This record does two jobs: it lets the team judge which van type suits the job, and it gives you something to check against when the day arrives. Photographing awkward pieces can help you describe them accurately in an email. If friends are lending a hand, share the list so everyone knows what is expected, and ask them to flag anything they plan to add.
Measuring items and openings before you enquire
Which measurements are worth taking before you ask for a quote? Note the height, width and depth of the bulkiest pieces, and record the dimensions of any entrances, doorways, lifts or stairwells they must pass through at both ends of the journey. Where an opening looks marginal, write down the narrowest point rather than the widest, and mention any tight turns, low ceilings or narrow approach lanes you have noticed. If an item comes apart, say so when you enquire, and state which dimensions apply when it is dismantled. It also helps to note parking or access arrangements at each address, since these can influence the vehicle the team suggests. Anything you cannot measure, describe as best you can and ask what else the team needs to know.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.