Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Noting Your Load and Access Details
Start by writing down exactly what you plan to move. List each item, from boxes and bags to furniture and equipment, and where possible note approximate dimensions and quantities so nothing is forgotten when you call. If a wardrobe measures unusually tall or a sofa is wider than expected, that measurement is worth recording before you ask about a Luton or dropside. Alongside the load list, gather the access arrangements: which addresses you will collect from and deliver to, plus any contact names and phone numbers for the people at each end. If a recipient needs to sign for goods, note their availability. With these details written down, the team can discuss whether a small van, Transit or crew van fits the job.
Weighing One Trip Against Several
Would a single journey or a series of shorter ones suit your move better? This question is worth thinking through before you enquire. Sketch the items you need to transport, then consider whether they could realistically travel together or whether splitting them across two or three runs might work with your schedule. Note the hire dates you have in mind and whether an extra day would change your approach, since spreading a job over a longer period sometimes allows a different plan. Record the addresses involved and ask yourself how flexible each collection point can be. When you contact the team, questions about vehicle availability across those dates will help you decide between one trip and several.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.