Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Details worth writing down first
Begin your notes with the hire dates, a full inventory of what you plan to move, and any access details for each address. If you intend to pack boxes beforehand, record how long you expect that stage to take and whether it will be spread across several evenings or completed in one session, since this can shape which start date you request. Note approximate dimensions for the largest pieces, including anything that might need dismantling, and keep the seller's or recipient's phone number alongside them. Where an item is oversized, simply flag whether it separates into parts. Keeping these details in one place means you can answer the team's questions quickly and adjust your plans before the booking is confirmed.
Planning a collection with a seller
When arranging to collect furniture or goods from a private seller, begin by confirming the exact collection date and a realistic time window, then write both into your notes. Ask the seller whether the item is on the ground floor or above, whether it comes apart, and whether they have measured it recently; note the figures you are given along with the seller's contact number. It can also be worth asking whether anyone at the address can help with doors or timing on the day, and whether parking or access needs arranging in advance. If the seller is a business, check their opening hours and whether they need an order reference. Having these answers recorded before you request a quote leaves fewer questions open later.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.