Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating Helpers for Your Hire
Who will be there on the day, and when can each person attend? Answering that early shapes the whole plan. Write down the names and roles of anyone assisting, their arrival times and their contact numbers, so you can share one clear schedule rather than a stream of messages. If helpers are only free for part of the day, note which tasks fall within their window and which need a different arrangement. Recording the hire dates alongside helper availability shows whether the two align or whether an adjustment is needed before you request a quote. It also helps to confirm who will collect or return the van if your own plans change. Any uncertainty about timings can be raised with the team when you enquire.
Recording Entrance and Item Dimensions
Before making an enquiry, it pays to gather the measurements that shape the conversation. Note the width and height of doorways, corridors, gates and stairwells at both ends of the journey, plus any narrow approaches or tight corners along the route. For each item you plan to carry, record its length, width and height, and flag anything unusually shaped, such as a wardrobe with a mirror or a dismantled bed frame. If access at the destination is unclear, the contact there can confirm the details. Passing these figures to the team, along with your hire dates, gives them accurate information to discuss which van sizes could suit your job where available.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.