Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Deciding What Travels and When
If your move or collection is still taking shape, the first thing to settle is which items are going and which are staying behind. Go room by room and write a list, noting each item's approximate dimensions and whether it can be dismantled beforehand. A sofa, a wardrobe and a set of boxes each present different considerations, so record quantities as well as sizes. If some belongings are destined for storage rather than a new address, keep those on a separate list with the storage unit's details. Once your inventory is drafted, pair it with your preferred dates and any flexibility you have. When you request a quote, share the list and ask which vehicles could suit, leaving any questions about access or timing open for discussion.
Details Worth Gathering for a Delivery
When a business delivery is on the cards, the information you prepare in advance usually answers most questions before they arise. Start with the collection and delivery dates, then itemise the goods: how many of each, their measurements and whether they are boxed, palletised or loose. Confirm the delivery address and, if it is a customer's premises, the name and phone number of the person who will receive the shipment, along with the hours they are available. Note whether the goods must arrive together or can be split across more than one trip. When you contact the team, present these details with your dates and ask anything still unresolved, such as availability across the period you have in mind.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.