Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have bought something from a private seller, a few details sorted in advance can make the collection day straightforward. Confirm the exact address, the earliest and latest times the seller will accept, and a phone number you can ring if anything changes on the day. Ask for the item's dimensions in writing, including whether it comes apart, and note any packaging that adds to the overall size. Agree who will be present at each end and whether the seller can help with moving the piece from the house to the kerb. When you request a quote, pass on these measurements and timing notes, and ask any questions you have about matching the load to a vehicle. Questions about the property itself belong with the seller.
Organising a household move
Suppose your move date is fixed and you are deciding how to split the work across the available days. Begin by walking through each room and listing the furniture you intend to take, recording approximate height, width and depth for the largest pieces. Note which boxes belong to which room, and keep a separate list of anything fragile that needs particular care. Decide the order rooms will be emptied and where each item is destined at the new address. If friends are helping, note their availability alongside your hire dates. Share the item list, dimensions and schedule when you ask for a quote, and raise any questions about which van option suits the volume you have described. Arrangements for keys and access at the new property sit with you and the relevant contacts there.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.