Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection From a Seller
If you have agreed to buy an item from a private seller, a few notes made in advance can shape your hire request. Ask the seller for the item's dimensions, whether it separates into parts, and how many pieces there are in total. Record their address, a phone number and the times they will actually be available, since collection windows often differ from listing details. If the item sits in a loft, garage or upper floor, write that down along with any information the seller gives about access at their end. Note whether packaging or blankets are included, and whether the seller can hold the item if your dates change. With these details written out, you can pass accurate information on when asking for a quote.
Listing Boxed Belongings Before a Move
Suppose you are shifting a set of boxed belongings between two addresses. Before requesting a van, go through each room and count the boxes, noting roughly what each contains and any that hold fragile items. Write down the sizes of the larger boxes and measure any furniture, appliances or awkward pieces that will travel alongside them, since these dimensions help when describing the load. Keep a numbered list so you can tick items off at each end, and note which boxes need to reach which address if the trip involves more than one drop-off. Record contact details for anyone receiving goods at the destination. When you contact the team, share the full inventory and hire dates, and ask about anything in your list you are unsure how to describe.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.