Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating helpers for hire day
Who is going to be there on the day? That is the first question to answer, because a van booking works best when everyone's availability is settled in advance. Make a list of the people who have agreed to help, note the times each can attend, and confirm the day before rather than assuming. Give each helper the hire dates, the address where the van starts and finishes, and a mobile number for whoever is coordinating. If somebody can only come in the morning, record that so the schedule reflects it. You might also note who holds keys to each property and who will speak with any recipient at the other end. Passing these details to the team with your quote request keeps the open questions visible from the start.
Recording entrance and item dimensions
Will everything actually go through? Rather than guessing, measure the largest items you plan to move and write down each one's length, width and height alongside a short description. Do the same for any awkward entrances, doorways, stairwells or gateways at both ends of the journey, and note narrow lanes or restricted access where relevant. If a piece of furniture can be partly dismantled, mention that in your notes and record which parts come apart. Where a seller or donor is supplying an item, ask them for measurements and photographs before the hire date. Send the full list with your quote enquiry so the team can consider it when matching your job to a small van, Transit, Luton, dropside or crew van, and raise any query that remains unanswered.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.