Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording What You Need First
If you are moving house or dropping items at storage, consider making a simple list of which belongings you will want access to soonest after the trip. This is purely an organisational note: knowing which boxes hold everyday essentials, and which furniture is bound for a spare room, helps you brief anyone meeting you at the far end. Write down each item or box label alongside its destination, whether that is a specific room, a unit number or a friend's address. If someone will receive goods on your behalf, collect their name and phone number in advance. When you ask for a quote, you can mention the number of items, any bulky pieces and the access arrangements at each stop, which lets the team match the job to the right van.
Coordinating Helpers for the Day
If friends or colleagues are lending a hand, agree the timings with them before you confirm the hire dates, since their availability may decide which day works. Note who is coming, when each person can start, and whether anyone needs picking up en route. A short message covering the address, the expected finish time and what each helper should bring, such as gloves or a flask, keeps everyone aligned. Where items are going to several destinations, give each helper a written note of the addresses and the contact details for whoever is receiving them. When requesting a quote, mention the hire window you have in mind, the items involved and any access notes, and raise any questions about vehicle availability so the team can respond with a clear match.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.