Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting Details Together for a Delivery
If a customer has ordered several items in one delivery, start by listing each one with its dimensions and the quantity involved, so the whole consignment is described before you enquire. Note the delivery address, a named recipient and a phone number, together with any time window the customer has given you. Where the order splits across different addresses, number the drops and record which items belong to each, keeping the list with the job rather than in a separate thread. You can then share the full details with the team, ask which van matches the load, and confirm the hire dates that cover both collection and delivery. Any question you still have about the plan can be raised at this stage.
Noting the Sequence for Each Drop
Where a delivery involves several recipients or rooms, it helps to keep a clear record of what belongs where. Note any room or recipient details that have been agreed with the customer, and whether they would like particular items checked or opened on arrival. This is simply information to carry with you: a written list, the recipient's contact details, and a note of anything boxed separately. If the plan changes en route, a quick call to the number on your list keeps everyone informed. When you book, you might also ask the team to note the delivery details against your hire, so the job file is complete and any special arrangements are recorded in one place.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.