Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection With a Seller
If you have bought an item from a private seller, the first thing to pin down is exactly when they can make it available. Send a message asking for the earliest collection window, whether anyone will be there to help at the door, and whether the item can be kept safely until a specific time if your plans slip. Note the seller's phone number and a backup way of reaching them, then agree a rough arrival slot rather than a single fixed minute. When you request a quote, you can share this collection time alongside the hire dates, which keeps everything in one place. It is also worth asking the seller whether they need notice of a delay, so you know what to do if the day does not run to schedule.
Recording Entrance and Item Dimensions
Before settling on a vehicle, take a tape measure and note the dimensions of everything you plan to move, including length, width, height and any awkward protrusions such as legs, handles or doors. Record these figures on paper or in your phone alongside photographs of each item, since a visual reference helps when discussing options. If the collection or drop-off point has a narrow gate, low ceiling or tight corridor, ask the person at that address to measure the opening and confirm the figures in writing. When you contact the team for a quote, pass on both sets of measurements and ask which vehicle groups would be suitable to consider. Any item that can be dismantled should be noted too, along with whether you have the tools and instructions to take it apart and rebuild it.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.