Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
One of the first decisions to make is whether to measure everything yourself or ask a seller for the figures. If furniture or appliances are coming from a shop, a marketplace listing or a family member, request the length, width and height of each item in writing, plus whether anything separates into parts. Note anything awkward such as a sofa that does not divide, a wardrobe with a fixed base, or boxes already packed and sealed. Keep this list alongside the access arrangements at each address, including gate widths and whether the van can pull up close. When you enquire, the dimensions and access notes give the team something concrete to work with when matching the job to a van.
Coordinating Helpers Around the Hire Dates
If friends or family are assisting with the move, decide early who is doing what and on which day, then write it down. Record each person's availability, their contact number, and the times they can realistically be at each address. Think about where helpers should meet you, whether anyone has keys to the property being emptied, and who will be present at the storage unit or delivery end to receive items. It is also worth noting a backup name in case someone drops out. Sharing the confirmed hire dates with everyone at the same time avoids crossed wires, and having a single written plan means you can answer the team's questions about timing and access quickly when you ask for a quote.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.