Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you are collecting a purchase from a private seller, a little preparation on both sides can prevent confusion on the day. Ask the seller for the approximate dimensions of each item, whether anything comes apart, and how many pieces there are in total. It is also worth exchanging a contact number and agreeing a time window in advance, so that a delay on either side can be flagged quickly. If the item is at a flat or a shop, ask the seller about access, lifts, stairs and any restrictions on when goods can be taken away. Recording all of this before you enquire means the team can consider the details when discussing which van might suit the job.
Setting aside time for packing and loading
Should your hire day involve more than one stop, sketching a rough timetable can help you decide how long you need the van. Consider how many rooms or locations the items are spread across, and whether anything needs wrapping, dismantling or labelling before it travels. If friends are helping, note when they are available and build that into your schedule rather than assuming everyone can come at short notice. It can also be useful to list your items in the order you plan to handle them, which keeps the day organised without leaving anything behind. Where a storage unit is involved, check its opening hours and access arrangements separately. Sharing your estimated timings when you request a quote helps the team understand the scope of the job.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.