Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording details for boxed belongings
Start by writing down what is actually going on the van. For a move built around boxed belongings, the useful information is a count of boxes, an estimate of their sizes and a note of any unusual items mixed in with them, such as rolled carpets or loose shelving. Record which boxes belong to which room or destination, since that detail matters if the load is being dropped at more than one address. Add the collection address, the drop-off address and any named contact at each end, with phone numbers, so arrival can be confirmed on the day. Finally, note the dates and roughly when each stage should happen. Sharing this list with the team when you enquire gives them a clear basis for suggesting a vehicle.
Measuring entrances and awkward items
Dimensions are the detail most often left out of a van enquiry, so gather them early. Measure the largest pieces you plan to move, noting height, width and depth, and record the same figures for anything unusually shaped rather than guessing. Then think about the spaces involved: doorways, corridors, stairwells and lift openings at both the collection point and the destination, plus any gates or arches on the approach. Write these measurements alongside your item list so the numbers sit together. If something will not clear a doorway without being tilted or dismantled, note that too, along with whether the pieces come apart. You can then pass the full set of figures to the team, ask which van sizes they would consider, and let the quote reflect what you have actually recorded rather than rough estimates.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.