Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning the Unloading Order in Advance
If your move involves several destinations, or items that need to come off the van in a particular sequence, it helps to plan that sequence before the hire date. Make a written inventory of everything you intend to carry, noting each item's approximate dimensions and any pieces that are awkward in shape, such as long shelving or wide wardrobes. Record which items go to which address, and if some belong in storage while others are being delivered, list them separately. Ask the receiving contacts at each address when they will be available and where the van should park, since those answers come from them rather than the hire team. When you request a quote, share the inventory, the hire dates and the access arrangements so the team can help match the job to a small van, Transit, Luton, dropside or crew van where available.
Coordinating Helpers for the Day
Should friends or colleagues be helping with the day, agree their availability early rather than assuming it. Note who is coming, what time each person can start, and a phone number for every helper in case plans shift. If the work spans two addresses, decide who travels with the van and who makes their own way, and record any keys or access codes needed at each end. Ask each destination contact for their preferred arrival window and any parking instructions, and write those alongside the address. It is also worth listing any items that need particular care so helpers know about them in advance, and noting whether anything is being left in storage rather than delivered. Any unanswered questions about the vehicle or timings can be included when you ask for a quote.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.