Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items
The first decision worth making is which large pieces actually need to travel, so measure each one before you enquire. Note the height, width and depth of furniture such as wardrobes, sofas and chests of drawers, and record whether legs, doors or handles can be removed. Write down the longest item, since a Luton may suit a different job to a dropside or crew van where available. Sketch a quick list of awkward shapes, including rolled mattresses, flat-pack panels or long lengths of timber. Note the access arrangements at both collection and delivery points, including who to contact on arrival. Passing these measurements to the team with your dates helps them match the job to the right vehicle.
Moving Boxed Belongings
Once the bulky pieces are measured, turn your attention to the boxes and note how many you have gathered so far. Label each carton with its destination room and keep a running tally, since numbers often grow in the final week. Record the approximate size of the larger boxes and any contents that need particular care, such as electronics or glassware. Write down the access arrangements at both ends, including whether there is a named person to receive the delivery. Consider whether some boxes could stay behind or travel separately in a car. Note your preferred hire dates and any flexibility around them. Sharing this full inventory with the team, alongside the measurements of larger items, gives them a clear picture when confirming the vehicle and price.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.