Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Setting Aside Enough Time for Packing
The first details to record are your intended start time, the hire dates and how long you expect packing to run before the van is due back. Write down a rough order of rooms or items, noting anything that will be dismantled and roughly how long that takes. If a bed, wardrobe or shelving comes apart, note the number of pieces you expect afterwards, since that count shapes how the day unfolds. Record any items that need wrapping or padding, and count boxes as you fill them so you have a running total rather than a guess. Where a collection or delivery window applies, note the contact number for the other party. If the schedule is still undecided, say so when you ask for a quote, and ask the team how the return time is handled if the day runs longer than planned.
Coordinating Helpers for the Day
Who is available, and at which points of the day? List each helper by name with the hours they can commit, and note whether any of them hold keys to the properties involved. If someone is only free for part of the day, record exactly which window, because gaps in cover can change the shape of a plan. Note a mobile number for every person on the list and agree one group message thread so updates reach everyone at once. Ask each helper to confirm the night before rather than assume attendance. Where helpers are meeting you rather than starting at your address, write down the meeting point and time. When you request the van, tell the team how many people will travel in it, since that affects whether a crew van suits the job, and ask any other questions about seating while the booking is still open.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.