Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
If you are arranging a delivery for a customer, start by gathering the details the van hire request will depend on. Confirm the delivery date and any window the recipient expects, then collect their name, phone number and full address so nothing is left to chance on the day. Record what each parcel, crate or pallet contains and measure the largest items, noting their length, width and height alongside an approximate weight if you have one. Where the recipient has specified access arrangements, such as a preferred entrance or a time when someone will be present, write this down and include it in your enquiry. Ask the team how the vehicle options compare for the quantity you plan to move, and keep any reference numbers from the order handy in case they help clarify the job.
Keeping a Load Inventory
A written inventory of everything destined for the van makes the whole booking conversation more straightforward, especially when several people are contributing items. List each piece individually rather than grouping similar things together, and add measurements for anything with an unusual shape, such as rolled carpet, flat-pack units or a workbench. Note which items are needed first at the other end so this can be discussed with the team if relevant to your plans. If some goods belong to different recipients, record who is receiving what and how each party should be contacted. Questions worth raising when you ask for a quote include whether the load fits one journey or might need a second run, and whether the access details you have noted cover both ends of the trip. An inventory you can send with your enquiry helps the team respond accurately.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.