Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting Helpers Organised Early
Who is actually going to be there on the day? That question is worth answering before you ask for a quote, because the number of people available may shape whether you look at a crew van or a standard option. Write down each helper's name, when they can start and finish, and a phone number for anyone whose timing might change. If somebody is only free for part of the day, note which half. Ask helpers to confirm the night before rather than assuming, and record who is bringing what, whether that is straps, blankets or nothing at all. A simple message thread keeps everyone's contact details in one place and gives you a record to check against if plans slip.
Recording What You Are Carrying
Before the van arrives, it helps to know exactly what is travelling. Write down every item you expect to move, from the largest piece of furniture down to boxes and loose bags, noting approximate dimensions for the big things and a rough count for the rest. Keep the list with your enquiry so the team can discuss which vehicle group suits the job, and record where each item is coming from and going to. Add any access details you have been given, along with the contact number for whoever is receiving a delivery. Anything still unmeasured can be marked as an estimate, which shows the team which figures are settled and which remain open. With these notes prepared, follow-up questions can be answered from your records rather than from memory.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.