Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
If the van is needed for a commercial delivery, begin by listing every item that must reach the customer, with quantities and dimensions noted beside each one. Record the delivery address, the recipient's name and a direct phone number, plus any reference numbers that identify the order. Confirm the agreed delivery window in writing and note whether the site expects a call ahead. Where items are boxed, count the boxes and note their sizes; where they are loose, describe them briefly. Once this record is complete, you can share it with the team alongside your preferred hire dates and access details, then ask any questions about vehicle options, timings or collection arrangements before the booking is settled.
Planning a Collection With a Seller
When you are collecting furniture or goods from a private seller, it helps to settle the practical details before committing to hire dates. Agree a collection time with the seller, take their phone number and ask whether anyone will be on hand at the agreed hour. Note the dimensions and quantity of the items you are buying, including whether any pieces dismantle, and ask about access at the property, such as parking or stairs, since you will need to describe the situation when arranging the van. Keep the seller's address and any entry instructions with your notes. With these facts gathered, you can request a quote with confidence and raise any remaining questions about the vehicle or schedule.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.