Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Your Load Inventory
Start with a written list of everything that needs to travel. Go from room to room, or shelf to shelf, and note each item as you find it rather than relying on memory later. Group similar things together, such as boxes, tools, furniture and loose equipment, and give each group a running count so you can spot anything missing at the end. Mark the items that belong to other people, whether that is a customer, a neighbour or a storage unit, and note where each one is headed. If some things might be left behind, flag them now so you can decide before the hire dates arrive. A complete inventory also gives you something concrete to refer to when you describe the job and ask about a suitable van.
Measuring Bulky Items
Which items are awkward in size? Before you ask about a vehicle, take a tape measure to the largest pieces on your list and write the numbers down while they are fresh. Record the length, width and depth of each one, and note anything with an unusual shape, protruding handles or parts that detach. If an item comes apart, such as a table with removable legs, measure it both assembled and separated, and note which state it will travel in. Check whether doorways, gates or stairwells at either end could constrain the dimensions, and keep those measurements alongside the item details. Having exact figures ready means you can answer questions about your load without guessing or promising to check later.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.