Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating helpers
Who is actually going to be there on the day? That is the first question worth settling, because the answer shapes everything you tell the team. Make a list of each helper, what time they can arrive and how long they can stay, then compare it with the hire dates. If two people can only manage the morning, you might plan the job around that window. Note who holds keys to the property or storage unit and who will meet you at any collection address. When asking for a quote, mention the number of helpers, the dates and the access arrangements together. If you are unsure whether a crew van suits your group, ask the team directly, since that question often settles the vehicle choice.
Organising a household move
If a whole house is changing hands, start with a room-by-room inventory rather than the van. List the large furniture, the awkward pieces and the boxes you expect, then note which items you could move on a separate day if needed. Record the dimensions of the biggest items and the access arrangements at both ends, including any parking or entry details the destination contact can confirm. Ask for a small van, Transit, Luton, dropside or crew van where available and say which seems closest to your job. Send the hire dates, the inventory summary and the access details together. If anything is still undecided, ask the team what information they would need before matching the vehicle.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.