Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a load inventory before you enquire
Start by writing down every item you plan to move. A load inventory can be as simple as a numbered list on your phone: sofa, two wardrobes, six boxes of kitchenware, and so on. Note approximate dimensions for the larger pieces and the rough number of boxes or bags, since this information helps the team match the job to a small van, Transit, Luton, dropside or crew van where available. Photographs of awkward items can be useful too, particularly if a piece of furniture comes apart. Flag anything fragile on your list so it is easy to find when you describe the load. Keep the inventory with your hire dates and access notes, and mention anything you are still deciding when you request a quote.
Planning a collection with a seller
When a collection is involved, a short exchange with the seller settles most of the unknowns. Ask for the exact address, the collection window they can offer, and a phone number that works on the day. Request the dimensions and weight of the item if they are not listed, and check whether it comes apart or includes drawers and shelves that move separately. Note any access details the seller mentions, such as which door the item will come through. Agree a backup time in case the first slot does not work, and write down the seller's name so you can confirm before setting off. Questions about parking at the collection address belong with the seller or site contact, so note their answers alongside your inventory.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.