Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Get the Facts Together for a Delivery
If a customer order needs to go out, start by writing down what is in the consignment. List each item with its quantity and, for the bulky ones, its height, width and depth. Note the delivery address, a named recipient and a direct phone number, and add any order reference the customer expects you to quote. Ask the recipient about opening times and where they can receive goods, since access questions sit with them. Record your preferred hire dates and whether the delivery is one-off or recurring. Keep this sheet with the dimensions of the largest pieces so nothing has to be estimated later. The clearer the consignment and recipient details, the more precisely the team can respond to your enquiry.
Note the Order Items Will Be Needed
Suppose some pieces are destined for different rooms or addresses. In that case, it is worth recording which items belong where before you book. Write a simple list that pairs each item with its destination room or drop-off point, and note anything that is particularly large so its dimensions can be shared with the team. Record the approximate size of the bulkiest pieces beside their names, and flag any item that can be separated into parts. If a storage unit is involved, jot down its reference number and the opening hours. Gathering this on paper ahead of the enquiry keeps the booking conversation focused, and the team can talk through vehicle options and hire dates once your notes are complete.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.