Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing down your packing timetable
The details worth recording first are the ones that shape the whole hire. Start with your dates: the day the van is needed, how long for, and any reserve days if the first choice cannot be confirmed. Then note what will be ready by then, such as the number of boxes expected, which items still need wrapping, and whether any furniture must be dismantled beforehand. Record the addresses at both ends of the job, the access arrangements at each, and a contact number for whoever receives the vehicle or the goods. With this written down, you can ask which van type suits the load you have described and whether a small van, Transit, Luton, dropside or crew van is available on your dates.
Moving boxed belongings to storage
A storage run goes more smoothly when the boxes are counted and described in advance. List how many boxes you expect, their approximate sizes, and whether any are fragile or unusually shaped. Note the date and time window for the run, the address of the storage unit, and the access arrangements there, such as booking a loading slot if one is required. If someone else will meet the van, write down their name and number. You can then ask whether a small van would cover the quantity you have listed or whether a larger option fits your dates. Keeping the box count on paper also gives you something to refer back to when confirming the details with the team.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.