Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing What You Are Moving
Start with a written inventory of every boxed item you plan to move, because that list becomes the backbone of your enquiry. Note each box number, which room it came from and whether it contains anything fragile that deserves a mention when you call. Measure the larger pieces separately, including wardrobes, sofas, mattresses and anything with an unusual shape, and record the length, width and height of each in centimetres or inches. Count the total boxes and note how many are heavy enough to need two people on the day. If some belongings are going to a different address from the rest, write that address down alongside the main one. This information helps the team suggest which van type suits the job and where availability stands.
Getting a Delivery Ready
For a business delivery, the details worth recording are the recipient's name, full delivery address and a phone number for whoever will accept the goods. Note the agreed delivery window and whether the site has any particular arrangements for receiving items, such as a goods entrance or a named contact on shift that day. List the items going out, their dimensions and the quantity of each, so nothing is left to memory when you request a quote. If paperwork needs to accompany the delivery, note where it will be kept and who signs for it. Where the delivery time is flexible, record the range of slots that could work. Passing these specifics to the team helps them confirm a suitable vehicle and the hire dates.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.